Delivery and Services
Delivery Policy
WHAT ORDERS QUALIFY FOR FREE Delivery?
All orders over $500 that are being delivered to an address within Singapore will qualify for free delivery. International orders are not available/may be charged extra.
All goods, are sold on an “as-is” basis with risk passing to the customer when the goods leave the warehouse or premises where they have been installed either by the appointed/recommended installer of Verde Light or buyer’s appointed installer. The goods may be packed and/or-prepared for delivery, will be delivered and installed (if necessary) all at the expense of the customer to the place(s) (within the geographical region of Singapore and, if agreed, to a place outside the geographical region of Singapore) specified by the customer provided access is reasonable in the opinion of Verde Light.
Delivery Timing and Process
Verde Light and the customer shall agree on the time of delivery. If such an agreement is not reached, the time of delivery shall be at the absolute discretion of Verde Light. If the goods are imported from outside Singapore, the customer acknowledges and agrees that there could be delays, and as a result, the time of delivery may be extended. In such cases, the customer shall have no recourse of any nature whatsoever against Verde Light.
At Verde, we manage our carbon footprint and ensure our products reflect our sustainability commitment.
We use upcycled or 100% post-consumer boxes, paper wrapping, and paper tape for our packaging. For larger lighting items, we employ plywood for extra protection. All our materials are fully recyclable and compostable, with minimal use of plastic.
Customer Support Services
We support customers from initial ideas to final product and post-sale consultations. We offer customized orders, guidance on usage, and installation assistance. With our comprehensive on-site warranty, your satisfaction and peace of mind are guaranteed.
Warranty
Our evolution has earned us a distinguished reputation as pioneers in PSB-approved, Safety Marked Dimmable Solutions, IP Rated Solutions, and Low Glare Solutions. We also provide a 4-year onsite warranty, making us the FIRST lighting company in Singapore to do so.